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Locked course

My course says I reach the max attempts on the test but I haven't even took the test yet and the one I did I've never failed , it's locked and won't let me go any further

5 people have this problem

Yolanda Miranda was taking exam on Oct.4th and got locked out of the system. Why did this happen.

I think I'm course is doing this because I sign on my phone to do it and also switch to a computer ??
Yes but I did only 2 attempts and it says 2 and won't let me go farther maybe because I did it in the phone but I need help
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