Start a new topic

Accessing purchased courses

I've purchased the food manager course and exam, enrolled and could see courses yesterday,  but when I log in today and go to my courses, nothing comes up as an accessible course

7 people have this problem

@Sharon Heath

Where did you complete your training, was it online or through a live class?

Same problem I was cut off 5 time by representative who stated that my name was some one elses.  Even after I have then certificate no, exam number, they asked for my credit card, because that was the only way they could find the order.  Yea ok scam  order no 10389

I am also having issues accessing a recently purchased course.

Order Number: 5642718

I am also having this issue with a recently purchased course.

Order Number: 5642718

Order Date: February 27, 2017

@Metz Bradley

@Megan Will


We apologize for the inconvenience.

We are now looking into this.  Please stand by for an update.

Thank you.

Same problem, paid for two courses and can not access them. Already contacted customer service once. They are still not available 

i too am having the same issue.

Order Number: 5628451

Order date:  February 23, 2017

My problem is not resolved

Hi @Jason

Thank you for that information.

Your courses are now available on your account.

Here is my order# 5579157

Hi @Jayson

Kindly provide us your order number.

Thank you.

I am having the same issues accessing my purchased courses.  I have the purchase receipts but the courses themselves are nowhere to be found.  Please advise

Hi @Emmeline Hill

We are working on your concern.  Kindly reply to the email we sent you today.

Thank you.