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failed to download

I can't find my food handler certificate. It failed to download to my phone. Once i reconnected it wasnt available. How do i get a copy ?
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Hi @Larry Henry

We regret to inform you that we are not able to pull up a record with your information. We search using your name and email address, however, we are unsuccessful in getting a match.  To better assist you, kindly provide the email address associated with your account.  You may send you information to our support email:

Thank you.