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Won't let me input info for TABC

Everytime I try to input my correct date of birth and correct SSN, a pop up appears and says that my SSN is invalid, even though I know it is correct.

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Hi @Makena Wade,

Thank you for contacting

It appears you have already been contacted by our support team and upon checking you have already started your training.  Please do let us know if you need further assistance.

Thank you.