Hi @Winifred stow-wilson
Thank you for your message.
We have checked your account. It appears you have used up the attempts provided to pass your final exam. However, one of the attempts appears to be an invalid attempt. We have gone ahead and reset that attempt so you can use it again. You still have one attempt to complete your course.
Please log back in to your account and access your course.
For further assistance, feel free to contact us any time.