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Hours Not counting....BIGGEST WASTE OF TIME

This program and software needs to be prohibited from being used as a license renewal, especially for realtors needing to get their hours in, without WASTING time with hours that don't even end up being counted through the "programs timer/counting clock." It averaged only counting HALF of the time I spent taking the quizzes, reading through and processing the information on the booklet downloaded for reading the material, and in the end I am unable to find any other reason to continue with this 360training company. This is the most absolute waste of time and waste of money and I demand that my refund be issued in a timely manner....in which 3 days have passed since I last contacted them through a support ticket and have not received a final answer nor help.