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Cannot access course

I was charged to separate times cause I thought payment didn't go through. Courses are not showing up. Need refund for $15 course. This place is a joke. Been on hold all day, have to enroll for support and wait forever for help. What a joke. Please help
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@Nicole Sallee,


It shows that we have already processed a refund.


https://360train.freshdesk.com/helpdesk/tickets/949655