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Still waiting on fee being refunded

I purchased a course only to find out afterwards that I wasn’t eligible for it as I don’t live within one of the global areas approved/covered by OSHA. I immediately raised a flag and received a prompt reply that I will receive a full refund - this was months ago and STILL I AM AWAITING MY REFUND. WHY HAS THERE BEEN NO ACTION TAKEN ON THIS?????
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Dear Andrew Allardyce, 



Please be informed that we have refunded you the amount of $159.00 for order number 6443898 on August 07, 2017.




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