How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Access Solutions (Old Dashboard)
How do I Login to My Course?
I forgot my password
I have a manager account, how do I add my employees as learners and how can I add their courses?
See all 9 articles
Access Solutions (New Dashboard)
How do I access my account?
How do I access my course/s?
Where do I access my certificate?
How do I change the password of my account?
How do I change my Username?
See all 7 articles
Certificate and Credit Reporting Solutions
Where do I find my certificate?
Can I use my certificate to apply for a job/license in another state?
Is 360training.com going to report my completion or do I have to do it?
Why is my course in Affidavit Pending/Received status?
Should I select any State in the ‘Course Credit Confirmation’ page of my course if I cannot find my own State?
Course Player Solutions
Does my computer require to have audio capabilities?
Do I have to use a PC? Can I access the online programs using a Mac?
Problem taking a course?
Why is there a session timed out?
Customer Support Solutions
What do I do if I run into technical difficulties or the system malfunctions while I'm logged in?
How do I contact an instructor, if I need help with course content?
I no longer need the course, can I transfer it to somebody's account?
Can I have another person use my own user account to purchase and complete a course?
Can I take the course from various locations or log on from different computers?
See all 17 articles
What happens if the course expires?
Where is my study guide that was included in my purchase?
Why isn't my video loading?
Can I stop and go back to finish my course later?