If your having one of the following issues, it can usually be corrected by clearing your browser cache and/or cookies.
- Player is “stuck”?
- Error message on page?
- Page not displaying correctly?
Here is a site we recommend http://www.wikihow.com/Clear-Your-Browser's-Cache. Or, you can also do an internet search for “clearing cache” as there are many online resources to assist you in accomplishing this.