Customer Support Solutions

What do I do if I run into technical difficulties or the system malfunctions while I'm logged in?
Our customer support staff is ready to assist you, 24 hours a day, seven days a week. Three ways to get the support you need: Visit our Knowledge B...
Wed, 12 Jul, 2017 at 6:01 PM
How can I connect to my instructor?
Do you have a question about the content in your course?  Please go to www.360training.com/support and create a ticket. Upon receipt of your ticket, we ...
Fri, 28 Jul, 2017 at 9:51 AM
I no longer need the course, can I transfer it to somebody's account?
Yes.  As long as the course has not been completed or the current progress does not exceed 30%, the course may still be transferred to a new or existing use...
Tue, 25 Jul, 2017 at 9:44 PM
Can I have another person use my own user account to purchase and complete a course?
No.  Since our courses generates certificates after successful completion, it is very important that each learner has their own account.  Sharing of account...
Thu, 10 Aug, 2017 at 12:36 PM
I purchased a course for someone using my account, but the course was assigned to me. How do I assign it to another person?
If you have signed in to your 360training account to purchase a course, the course will automatically be added to your account.  If you wish to assign the c...
Wed, 5 Jul, 2017 at 4:08 PM
I purchased (a) course/s, but it's not showing up in my account.
Please make sure that you are logged on to your account correctly.  (See:  Where do I log-in to access my course?) If you signed up as a New User, your ...
Wed, 5 Jul, 2017 at 4:10 PM
I'm getting this error at check out: Error:Error calculating tax for order item "1". General completion code "5,010" from TAXWARE: "No destination country code passed.".
This error appears if you have an incomplete mailing address on your profile.  Please make sure your complete mailing address is indicated in your profile. ...
Fri, 9 Jun, 2017 at 5:27 PM
I bought a course that includes a textbook. How long will it take before I receive my book/s?
Our default shipping timeframe is 3-4 days from the date of purchase.  All textbooks are shipped through UPS Ground Service. During CHECKOUT you will be...
Wed, 12 Jul, 2017 at 1:55 PM
Do you offer any discounts or free courses?
For discounts and other promotions, please contact our Enrollment/Sales Department at 888-360-8764. Or visit our Promotions page for our latest hot deal...
Wed, 12 Jul, 2017 at 1:57 PM
I'm currently subscribed to a course library. I want to cancel my subscription, how do I proceed?
To cancel your subscription, please follow these steps: 1.  Go to www.360training.com (or to the relevant store where you made your purchase) 2.  Login...
Wed, 12 Jul, 2017 at 1:59 PM